Serenity Insurance Company
Insuring your assets with clarity and trust
Who We Are
Founded in 2021, Serenity Insurance Company is a non-life insurance company committed to protecting people, property, liabilities, and business activities through reliable, personalized, and innovative insurance solutions.
In a world marked by unpredictable crises, emerging threats, and extreme weather conditions, we provide 24/7 assistance to help our clients prevent risks and deliver fast and effective solutions in the event of a loss.
With our strong local presence and deep knowledge of the national market, we develop multi-risk insurance products perfectly tailored to the evolving needs of individuals, businesses of all sizes, and public institutions.
Message from the Chairman of the Board
Thanks to our expertise in risk management, exemplary governance, and bold strategic decisions, Serenity Insurance Company has become a pillar of stability and a trusted partner in the national market. Our vision is firmly oriented toward the future: we aim not only to support our clients in facing risks but also to offer them growth opportunities and lasting peace of mind.
Vision
To become a leading non-life insurance company in Africa, recognized for service excellence and continuous innovation.
Mission
At Serenity Insurance Company, our mission goes far beyond simply providing insurance products. We are committed to being a trusted partner for our clients, supporting them at every stage of their personal and professional journeys.
Our Quality Policy
Our quality policy is based on transparency, responsiveness, and customer satisfaction. We have implemented rigorous internal control mechanisms and are committed to continuous improvement in order to meet and even exceed our clients’ expectations.
Our Values
Integrity
Act with honesty, respect, and ethics to build trust in every relationship.
Commitment
Fully invest in customer satisfaction and the success of our partners.
Innovation
Place innovation at the heart of our strategy through modern and personalized solutions.
Excellence
Aim for quality and continuous improvement in all aspects of our work.
Proximity
Stay close to our clients to quickly and effectively understand and respond to their specific needs.
Governance and Leadership
Renovat GAHUNGU
Chairman of the Board of Directors
With 21 years of experience in the insurance sector and currently serving as President of the “Assur” Association of Insurers, Mr. Renovat GAHUNGU is the visionary behind the creation of Serenity Insurance Company. As Chairman of the Board, he ensures clear strategic direction and promotes innovation in non-life insurance. His leadership, rooted in integrity and transparency, reflects the company’s commitment to providing reliable and accessible solutions for its clients.
Firmin SINDAYIHEBURA
Chief Executive Officer
Mr. Firmin SINDAYIHEBURA leads Serenity Insurance Company with an unwavering commitment to excellence. With 26 years of experience in the insurance industry, his strategic vision and passion for innovation enable the company to tackle evolving challenges while delivering exceptional customer service.
Deo DUNDURI
Administrative and Financial Director
With 14 years of experience in the insurance sector, particularly in technical accounting and reinsurance, Mr. Déo DUNDURI is responsible for the strategic management of the company’s finances. His rigorous approach ensures financial stability while optimizing internal processes to deliver efficient and transparent service.
Elvis IRAKOZE
Commercial Director
As Commercial Director, Mr. Elvis IRAKOZE plays a key role in the growth and expansion of the company. His client-centered approach and innovative mindset ensure Serenity Insurance Company remains competitive while building strong, long-term relationships with clients and partners.